Datacom, one of Australasia’s largest locally owned technology service providers, today announced that it has won a competitive tender process to supply IT infrastructure and support services to Toyota Australia.
The agreement will see Datacom assist Toyota transition to an outcomes-based fully managed ‘as-a-service’ offering, with a strong focus on optimising productivity, innovation and delivering an exceptional customer experience. The contract will run for three years with the opportunity to extend.
“We’re delighted to have been awarded this work after going through such a competitive process. This result is a testament to our team’s pursuit of innovative, and flexible solutions and building long term, reliable, trust-based relationships,” said Jonathan Ladd, Datacom Group CEO.
Datacom will provide IT Service Management, 24/7 service desk operations, end-user computing, servers, networking, as well as voice and unified communications, and network security. The first stage will go live in early 2017, with operations to be based out of Datacom’s Melbourne offices, and extending across the region.
As the automotive industry changes over the next 18 months, Toyota’s move to an ‘as-a-Service’ model ensures that it can scale its requirements to suit the market, both now and into the future, reduce its IT costs and increase efficiencies, while boosting the company’s performance and allowing it to focus on its core business.
Toyota Australia’s CIO, Ellis Brover, said that the company was looking for a partner that shared Toyota’s customer centric vision.
“Our focus, not only from an IT perspective, but as a business overall, is to deliver great customer service for our staff and dealers, to enable them to provide the best experience for Toyota’s guests - our customers who visit our dealerships or search for Toyota online.
“Datacom was selected as our partner, because their customer service approach aligns with the Toyota vision,” Brover said. “This contract forms part of a long-term program, that’ll see our IT services and applications become a key enabler as Toyota transforms to a sales and distribution business.”
Datacom has a long standing portfolio of outcomes based services and as-a-service delivery, with contracts spanning the Federal Department of Health, Queensland’s Department of Premier and Cabinet, Fulton Hogan and ConnectEast. Other key Australian clients include the Department of the Environment, ATO, ACCC, and NHMRC.
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With over 4700 people, and revenues of over $1 billion, Datacom is one of Australasia’s largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, cloud, software engineering and application management, payroll and customer service design and operations. Founded in 1965 and operating across Australia and New Zealand, Asia, the US and UK, Datacom has a history of consistent growth, profitability and a reputation for delivering high quality, value-for-money and innovative solutions.